Company Policies
All the folks at Good Vittles, delight in the opportunity to converse with our customers. Providing you with an informative level of customer service is our privilege and passion.
Freshness Guarantee
Fresh products are shipped on the day of harvest. All of our frozen products are "fresh-frozen", meaning that we put them in a flash freezer immediately after the harvest or cooking process.
Product Availability
We always have access to fresh duck products. Although rare, there may be times when the demand for our pre-cooked products exceeds our supply. You will be informed of any delay and should you desire, we will issue a refund immediately.
Order Cancellations or Adjustments
You may cancel or adjust any order prior to it being shipped.....just call us at 610-562-8482 or send us a message through the website. Once your order is shipped, the sale is final and no refunds will be issued. If you refuse delivery or interfere with the shipment while in transit, you will be responsible for any additional fees that UPS charges us.
Refund Policy
Good Vittles has invested in developing an effective cold chain system for product delivery in any weather profile. If you ordered a frozen product, then we guarantee that it will be delivered frozen within the specified transit time set by United Parcel Service (UPS). We guarantee that fresh product will arrive with a temperature below 40 degrees F within the specified transit time set by UPS. In the unlikely event that you are not satisfied with your purchase, please call us within 24 hours. Your concern will be handled promptly in one of the following manners:
- Your package did not arrive within the specified time guaranteed by the carrier. We have no control over UPS logistics and are not responsible for delivery delays caused by UPS. Do not return the package and keep all packing materials and contents. We will promptly file an insurance claim with UPS, however, be advised that few insurance claims relating to UPS delays are honored. During the holiday season between Thanksgiving and New Years, UPS will not guarantee any transit time and will not issue refunds or compensation for spoiled perishable foods due to their delays in shipping.
- Your package arrived within the specified transit time; you opened the package immediately; and, the contents were spoiled. Call us within 24 hours and we will refund your payment immediately. No refund will be issued if the product is spoiled due to a UPS delay.
-Your package arrived within the specified transit time, but you could not continue the cold chain. When you place your order, you will be sent an email with a carrier tracking number and a link to follow your package through transit. We carefully design each package to withstand the specified transit time and weather profile. Once the package arrives at your destination, it is your responsibility to continue the cold chain immediately. We will not issue a refund if a delivered package is ignored or left in the elements beyond the specified transit time.
Customer Service
Our customer service staff is available Monday through Friday from 9 AM to 6 PM Eastern Standard Time. On occasion we will have someone in the office on Saturday, so give us a try. Feel free to contact us with any questions or concerns at 610-562-8482.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Good Vittles LLC. The collective work includes works that are licensed to Good Vittles LLC. Copyright 2017, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Swing Street Pier. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Good Vittles LLC.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
